Returns & Refunds

At HealthVilla2Go, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please take a moment to familiarize yourself with our Return & Refunds Policy:

1. Returns Eligibility:

• We accept returns for most products within 30 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items: Certain items are not eligible for returns due to hygiene and safety reasons. These items include:

• Perishable goods such as fresh produce and food items
• Personal care products like supplements, vitamins, and health-related items

3. Initiate a Return: If you wish to initiate a return, please follow these steps:

• Contact our customer support team via email or phone to request a return authorization.
• Provide your order details, reason for the return, and any supporting information.

4. Return Shipping:

• Customers are responsible for the shipping costs associated with the return, unless the item is damaged or received in error.
• For your protection, we recommend using a trackable shipping service when returning items.

5. Refunds Process:

• Once the returned item is received and inspected, we will send you an email notification.
• If your return is approved, the refund will be processed to your original payment method within [X] business days.

6. Damaged or Defective Items:

• In case of receiving a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable.

7. Cancellations:

• If you wish to cancel your order, please contact us as soon as possible. If the order has not been processed, we will cancel it and issue a full refund.

8. Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.

9. Special Promotions:

• Refunds on purchases made during special promotions or discounts will be issued based on the discounted price.

Please note that our Return & Refunds Policy is subject to change, and the latest version will always be available on our website. If you have any questions or need further assistance, please don’t hesitate to reach out to our friendly customer support team. We are here to ensure your shopping experience with HealthVilla2Go is nothing short of excellent. Thank you for choosing HealthVilla2Go for all your health and wellness needs.